Of completed orders
On-time Performance
A clearer view of every service, every area, and every delay.
Completed with no recorded lateness
Performance over time
Order volume and on-time percentage
What caused delays?
Select a reason to review its orders
Vehicle demand & utilization
Customer requests, available drivers, and performance by vehicle type.
Vehicles requested by customers
Top 7 vehicle types, plus all others
Vehicle availability
| Vehicle | Employees | Agents |
|---|
Employees—Agents—
Vehicle performance & utilization
| Vehicle | On-time % | Drivers | Suspended | Checked in | Orders | Late | NRA | Billed | Gross profit |
|---|
NRA = requests marked “No Resource Available.” A dash means there are no orders to score, or the value is unavailable for the selected filters.
Desk activity & shipment timing
Team workload and the daily flow of shipments.
Dispatch Desk
Dispatched value, jobs, on-time performance, and gross margin
| Name | Dispatched | Jobs | On-time % | Gross margin % |
|---|
Ready for pickup
Shipments by time of day
View time buckets
| Time of day | Shipments |
|---|
CSR Desk
Booked value, jobs, and phone activity
| Name | Booked | Jobs | Calls in | Calls out |
|---|
Scheduled or received
Shipments by time of day
View time buckets
| Time of day | Shipments |
|---|
Explore the details
Select a late-order count to investigate.
How this report is calculated
On-time performance = on-time orders ÷ completed orders. Pending and en-route orders are excluded from that percentage. Each order carries equal weight across the selected period.
Performance uses current orders by actual pickup-departure date and OSORT's recorded late-job classification. Local service covers 50 miles or less; long distance covers over 50 miles. Critical delays are strictly over 61 minutes.
Comparisons use the same weekdays one week earlier for selections of seven days or fewer. Longer selections use the immediately preceding period with the same number of calendar days. The same filters apply to both periods. On-time performance changes are percentage points; order-count changes are percentages.