Information on Privacy (at) jetdelivery.com

Last updated: November 10, 2025

Jet Delivery would like to assure jetdelivery.com visitors that protecting the privacy of their customers is extremely important. Any information that is acquired via jetdelivery.com will solely be used to improve upon customer service relations.

We share limited identifiers (e.g., cookie/ID, hashed contact info) with advertising partners to personalize and measure ads across sites. You can opt out any time via Your Privacy Choices or by enabling Global Privacy Control (GPC), which we honor.

Notice at Collection

At or before the point of collection, we collect the categories of personal information listed below for the purposes described here. We keep each category only as long as needed for those purposes or as the law requires (see Retention).

  • Operations & Service Delivery (account setup and maintenance, order processing, shipment tracking/PODs, customer support).
  • Safety, Security & Compliance (fraud prevention, incident detection, auditing, regulatory and legal obligations).
  • Improvement & Analytics (to understand site/app usage and improve our products and services).
  • Workforce/Contractor Administration (applicants, employees, and contractors such as drivers).

Personal Information

Some features located on jetdelivery.com require personal information (i.e. first and last name, phone number, email address, etc.). In some cases, this personal information will be stored in order to provide customers with the best possible service. It has been, and always will be, the concern of Jet Delivery to maintain their customers' trust.

Information We Collect

We collect information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device (“personal information”). In particular, we have collected the following categories of personal information from consumers within the last twelve (12) months:

Category
Examples
Collect
A. Identifiers.
A real name, alias, postal address, unique personal identifier, online identifier, IP address, email address, account name, Social Security number, driver's license number, passport number, or similar identifiers.
YES
B. Personal information categories listed in Cal. Civ. Code § 1798.80(e).
Name, signature, SSN, physical characteristics/description, address, telephone, passport, driver’s license/state ID, insurance policy number, education, employment, employment history, bank/credit/debit numbers, other financial, medical or health insurance information.
YES
C. Protected classification characteristics under California or federal law.
Age (40+), race, color, ancestry, national origin, citizenship, religion, marital status, medical condition, disability, sex/gender (including identity/expression, pregnancy/childbirth), sexual orientation, veteran/military status, genetic information.
YES
D. Commercial information.
Records of products or services purchased, obtained, or considered, or other purchasing/consuming histories or tendencies.
YES
E. Biometric information.
Fingerprints, faceprints, voiceprints, iris/retina scans, keystroke, gait or other physical patterns, sleep/health/exercise data.
NO
F. Internet or other similar network activity.
Browsing history, search history, information on a consumer's interaction with a website, application, or advertisement.
YES
G. Geolocation data.
Physical location or movements.
YES
H. Sensory data.
Audio, electronic, visual, thermal, olfactory, or similar information.
NO
I. Professional or employment-related information.
Current or past job history or performance evaluations.
YES
J. Non-public education information (FERPA).
Grades, transcripts, class lists, schedules, student IDs, student financial information, disciplinary records.
NO
K. Inferences drawn from other personal information.
Profiles reflecting preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, aptitudes.
NO
Sensitive Personal Information (SPI)

Where we collect SPI (for example, driver’s license or Social Security number for drivers/employees), we use it only for permitted purposes such as identity verification, employment/contractor administration, compliance, and security, and we do not use it to infer characteristics.

Shipment Information

Jet Delivery will retain information about shipments to provide better customer service as well as to ensure compliance with applicable laws. Retaining shipment information enables Jet Delivery to provide tracking, proof of delivery (POD), and respond to inquiries. When retention periods expire, Jet Delivery deletes or de-identifies shipment information.

Cookies

Applications including, but not limited to, SmartFlight Manager and SmartShip Manager can only function correctly if one or more cookies are placed on the visitor’s device. These cookies are set only if the browser securely accepts cookies and may be removed at sign-off. Some applications offer a “remember me” option for faster sign-in; this cookie can be removed at any time. We may also use analytics cookies to understand site usage. We honor Global Privacy Control (GPC) signals. Please see our Cookie Preferences to learn more.

Your Rights and Choices

The CCPA/CPRA provides California residents specific rights regarding personal information. This section explains those rights and how to exercise them.

Access to Specific Information and Data Portability Rights

Upon a verifiable consumer request, we will disclose the following for the prior 12 months:

  • The categories of personal information we collected about you.
  • The categories of sources for the personal information we collected about you.
  • Our business or commercial purpose for collecting that personal information.
  • The categories of third parties with whom we share that personal information.
  • The specific pieces of personal information we collected about you (data portability).
  • Whether we sold/shared or disclosed your personal information for a business purpose.
Right to Delete

You may request that we delete personal information we collected and retained, subject to certain exceptions. We will delete (and direct our service providers to delete) your information unless an exception applies, such as to complete transactions, detect security incidents, debug, exercise free speech, comply with law, or for internal uses reasonably aligned with your relationship with us.

Right to Correct

You may request that we correct inaccurate personal information we maintain about you. We will use commercially reasonable efforts to correct it, considering the nature of the data and our purposes for processing.

How to Exercise Access, Portability, Correction, and Deletion Rights

Submit a verifiable consumer request using one of the following methods:

Only you, or an authorized agent registered with the California Secretary of State that you authorize to act on your behalf, may make a request related to your personal information. You may also make a request on behalf of your minor child. You may make access or data portability requests up to twice in a 12-month period.

We must be able to verify your identity (or your authority as an agent). We will only use personal information provided in a request to verify your identity or authority to make the request.

Response Timing and Format

We endeavor to respond within 45 days of receiving a verifiable request. If we require more time (up to a total of 90 days), we will inform you in writing. Our response will cover the 12-month period preceding your request and explain reasons if we cannot comply. For data portability, we will provide your information in a readily usable format.

We do not charge a fee for processing requests unless they are excessive, repetitive, or manifestly unfounded. If a fee applies, we will explain why and provide a cost estimate before completing your request.

Non-Discrimination

We will not discriminate against you for exercising your privacy rights. We do not offer financial incentives for personal information at this time.

Disclosures in the Last 12 Months

We have not sold or shared personal information in the last 12 months. We have disclosed certain categories of personal information for a business purpose to service providers/contractors (for example: IT and hosting providers, payment processors, analytics providers, audit/compliance vendors, and carriers/agents to fulfill services).

Retention

We retain personal information only as long as reasonably necessary for the purposes described above (operations, security, legal/tax) or as required by law, and then delete or de-identify it. Examples:

  • Shipment and billing records: up to 7 years (tax and audit).
  • Account/support logs and analytics: typically 3 years.
  • Driver/HR files: duration of relationship plus applicable statutory periods.
Workforce & B2B Coverage

Applicants, employees, contractors, and B2B contacts (including drivers) have the same rights described in this notice, subject to applicable law. For additional details tailored to HR data, see our Workforce Privacy Notice.

Changes to Our Privacy Notice

We reserve the right to amend this privacy notice at our discretion and at any time. When we make changes, we will notify you by email or through a notice on our website homepage.

Accessibility

This notice is available in alternative formats upon request. Please contact privacy@jetdelivery.com if you need assistance.

Contact Information

If you have questions about this notice, our Privacy Statement, the ways we collect and use your personal information, your choices and rights, or wish to exercise your rights under California law, please contact us:

Phone 800-716-7177
Website jetdelivery.com
Email privacy@jetdelivery.com
Postal Address
Jet Delivery, Inc.
Attn: Compliance
2169 Wright Ave
La Verne CA 91750