Training Center

Visitor Controls & Challenge — Annual Module

Read this module, answer the questions, acknowledge the pledge, and submit to record completion. (Approx. 3–5 minutes)

What you’ll learn

How to manage sign-in/out, badges, and escorts for visitors and truckers
Exactly how to challenge unidentified persons safely (what to say & who to call)
What must be logged and how long to retain records

1) Visitor sign-in & logging

All visitors sign in and out with date/time, name, company, host/contact, purpose/areas allowed.
Record badge # issued and escort name; retain logs per policy (e.g., ≥ 6 months).
Truckers: use a contained waiting area; they do not roam the warehouse unescorted.

2) Badges & guest cards

Issue numbered visitor badges; reconcile daily. Missing badges are escalated immediately.
Guest access cards (if issued) are time-limited and door-limited. Warehouse visitors are still escorted.
Post “Authorized Personnel Only” and restricted-area signs at entrances.

3) Escort rules

Warehouse: visitors are always escorted — no exceptions.
Office: pre-vetted maintenance/janitorial may be unescorted only while employees are present.
After hours: requires manager permission; log the approval and escort.

4) Challenge procedure (safe, simple, consistent)

Greet: “Hi, can I help you? Who are you here to see?”
Assess: If no badge/escort, stop movement and accompany to reception for sign-in/badge.
Escalate: If they refuse or seem suspicious, call a manager. Do not physically engage; dial 911 if there’s a safety risk.
Document: Time, location, description, actions taken (add to incident log if needed).

Script tip: Calm tone, stand at a safe distance, keep sightlines open, and involve a second employee when possible.

5) Do / Don’t

Do wear your own ID; model the behavior you expect.
Do return unused badges/cards immediately; report any lost badge or card at once.
Don’t let anyone tailgate through secured doors.
Don’t allow photography of freight/screens without written approval.

Full name

Driver or Employee ID (required)

Quick check (2 questions)

1) Visitors may enter the warehouse unescorted if they sign the visitor log. True False

2) If you see an unbadged/unescorted person in a restricted area, you should challenge politely or call for assistance—do not ignore it. True False

Pledge

I will follow sign-in/badge/escort rules, challenge unbadged/unescorted persons, and escalate immediately if there’s refusal or risk.

Reading progress

Time on module: 0s (need 30s) • Scroll to the end to enable submit.

Submitting records your name, module ID, version, answers, acknowledgement, and reading progress (time & scrolled) with timestamp, IP (server-side), and user agent.